Joseph Michelli at Starbucks

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” In addition to writing best-selling books (such as The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary) about enduring business principles, he hosted an award-winning daily radio program in Colorado Springs, Colorado for over a decade.

Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life.

To maximize the impact of the time that Dr. Michelli shares on the keynote stage, he customizes the experience for each client by offering the following:

• Early meeting to explore the possible fit between your needs and Dr. Michelli’s scope of presentations
• Partnering with you in the creation of the presentation title and development of key learning objectives
• Interviews/site visits with representatives of the your business or association to increase the personalization of Dr. Michelli’s messages to the common experience of those in the audience
• Customized marketing support, in the form of audio or video messages produced by Dr. Michelli
• Written customized articles for inclusion in websites, newsletters, etc. to pique interest in the keynote
• Participation in media interviews to support the event or create “buzz”
• Discounted pricing of Dr. Michelli’s books
• Book signings at the event
• Complimentary resources for participants such as free weekly podcasts and quarterly newsletters
• Complimentary post-event webinar hosted by Dr. Michelli
• Participation in post-event debriefing meetings with your event organizers
• Formal post-event assessment of the event planners rating the overall quality of The Michelli Experience

It all stems from Dr. Michelli’s belief that a keynote is “not an event, but a process.” How do clients respond?

“Dr. Michelli was incredibly dynamic, incorporating humor, irony, and experienced insight into his presentation to our attendees. He effectively tied a business improvement model into the healthcare arena, making the message all the more poignant by integrating his personal connection with our attendees’ line of work. Fabulous, informative, and captivating.” – Kate Shaughnessy, Member Relations Manager, Oncology Nursing Society

“Over the years I have enjoyed the privilege of hearing many top business and leadership speakers, including Joseph Michelli. Prior to hearing him speak, I had read his book “The Starbucks Experience” but hearing Joseph live was a special occasion. Joseph was phenomenal. His presentation was absolutely full of content and practical application. His style was humorous yet sobering and his personal story was the grand finale that makes him a true “Icon” in the speaker world today. I will seek out opportunities to hear Joseph again. He is truly one of the best business speakers available today.” – Mark Nichols, Chick-fil-A Franchisee

“The audience loved your energy, and the topic of ‘Sparking the Ultimate Association Member Experience’ was particularly relevant to our audience. We are now three weeks past the event and people are still talking about what a wonderful time they had.” – Mark Milory, Senior Director, ASAE & CenterU

Contact us today to discuss bringing “The Michelli Experience” to your organization!

More About Dr. Joseph Michelli

Dr. Michelli’s book, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, published by McGraw-Hill, regularly achieved bestseller status on the Wall Street Journal, BusinessWeek Magazine, and USA Today lists. He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews.

Dr. Michelli’s other books include The New Gold Standard about service excellence at The Ritz-Carlton Hotel Company and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the “World Famous” Pike Place Fish Market in Seattle.