Bob Nelson Helps Hospitals Create Culture of Recognition and Engagement

Why is employee recognition so important in hospitals today?

Why don’t managers use recognition more effectively with their staff?

How do you get managers on board with recognition practices?

Shawn Ellis, founder of The Speakers Group (parent of ROI Speakers), asked those questions and more of Dr. Bob Nelson, one of the leading authorities on the topic of employee recognition who has worked with nearly 100 hospitals and hospital systems. Listen here:

Bob is helping hospitals build cultures of recognition and engagement by conducting intensive full-day sessions — leadership training days — that involve the hospital’s executive team, all managers, and the HR department. The power-packed itinerary includes the following components:

Executive Briefing: A one-hour session, possibly over breakfast, with the hospital’s executive staff in which Bob offers a big picture view of the topic of recognition based on his research into what employees most want when it comes to recognition (almost all of which requires little or no money) and his experience with almost 100 hospitals and related healthcare organizations.

Leadership Training: Two or three 1.5- to 2-hour sessions on “The Rewards of Recognition: Creating a Culture of Recognition” for the hospital Directors and Managers (perhaps one session for Directors and two for Managers since multiple sessions makes it possible for all hospital leaders to attend one of the sessions). In these sessions Bob covers a Head (conceptual), Hands (skill/technique) and Heart (motivation) approach to show why recognition is so important today for employees and the success of the hospital, what it specifically looks like, and how busy managers can make it happen on a daily basis.

Recognition Task Force/Steering Team/Champion Network: One 1.5-hour session, possibly over lunch, with the hospital’s new or existing recognition team/network to discuss rollout challenges in creating a culture of recognition.

At the end of the day, Bob will have (1) shown hospital executives how to support and model recognition behaviors, (2) helped managers better understand what recognition means to their employees and how they can systematically provide that recognition on a daily basis, (3) helped to set up peer-to-peer recognition, and (4) provided the framework for an ongoing network of Recognition Champions throughout the hospital.

Here’s what some of Bob’s hospital and healthcare clients have had to say after working with him:

“Thank you again for your fantastic presentation last month. We had an all-time record turnout of nearly 500 managers! I’ve heard a lot of great feedback on your presentations from our management staff.” — Health Alliance, Cincinnati, OH

“The materials presented were very good. Bob gave us new, fresh ideas and strategies to raise motivation and productivity. He helped us to see the value of informal recognition.” — Genesis HealthCare Corporation, Kennett Square, PA

“Bob Nelson was easy to listen to. He gave us a ‘starter kit’ of practical ideas to take forward with little cost to the organization. The visuals were excellent, also. I thoroughly enjoyed the presentation. It has motivated me personally to implement a stellar recognition program!” — Helix Health, Baltimore, MD

“Dr. Nelson is a very sincere, knowledgeable speaker. He made an already interesting topic phenomenal!” — Bert Fish Medical Center, New Smyrna Beach, FL

“Bob Nelson was a very energizing, entertaining, genuine speaker. He gave us lots of very specific, good, practical recognition ideas.” — Frederick Memorial Healthcare, Frederick, MD

To learn more about Bob, we invite you to view the following:

To discuss how Dr. Bob Nelson can help your hospital, whether with a Leadership Training Day or a keynote or half-day session, contact us at The Speakers Group at (615) 526-6600. Bob has allowed us to offer special pricing on the half- and full-day sessions, and for a limited time, he is including a free copy of his newest book for each attendee at any of his sessions.